---
title: "Is Springbrook CivicPay Online API down? Springbrook CivicPay Online API status"
url: "https://www.openstatus.dev/status/accela/civicpay-online-api"
description: "Live Springbrook CivicPay Online API status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Springbrook CivicPay Online API down?

**Answer:** No, Springbrook CivicPay Online API is not down. All Springbrook CivicPay Online API systems are operational.

- Status: operational
- Checked: 2026-11-07T02:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Springbrook](/status/accela.md) / CivicPay
- Official status page: https://status.springbrooksoftware.com
- About: CivicPay Online (aka Online-bills, aka merchanttransact.com) API integration with Springbrook ERP (includes Inbound IVR).

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting CivicPay Online API

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-07-06 | [CivicPay - unable to connect to Cirrus](https://stspg.io/58cfl99yzy4z) | critical | 1h 2m |
| 2026-01-07 | [Connection failures to payment provider](https://stspg.io/b3rjd0dyfljl) | incident | 38m |
| 2025-08-15 | [CivicPay - unable to connect](https://stspg.io/hsr5t59qzbb6) | incident | 1m |
| 2025-07-21 | [CivicPay - unable to connect](https://stspg.io/44y9k29jty84) | critical | 40m |
| 2025-05-13 | [CivicPay - Oops errors throughout the application](https://stspg.io/j6whyl671c19) | major | 20h 45m |

## Links

- HTML page: /status/accela/civicpay-online-api
- Service: /status/accela.md