---
title: "Is Springbrook CivicPay Online Payment Processing down? Springbrook CivicPay Online Payment Processing status"
url: "https://www.openstatus.dev/status/accela/civicpay-online-payment-processing"
description: "Live Springbrook CivicPay Online Payment Processing status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Springbrook CivicPay Online Payment Processing down?

**Answer:** No, Springbrook CivicPay Online Payment Processing is not down. All Springbrook CivicPay Online Payment Processing systems are operational.

- Status: operational
- Checked: 2026-11-07T08:50:02Z
- User reports in the last 15 minutes: 0
- Part of: [Springbrook](/status/accela.md) / CivicPay
- Official status page: https://status.springbrooksoftware.com
- About: Payment processing for CivicPay Online (aka Online-bills, aka merchanttransact.com)

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting CivicPay Online Payment Processing

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-23 | [Civicpay - Selectron IVR system down](https://stspg.io/wq9cys94h9z5) | incident | 2d 20h |
| 2026-07-17 | [Civicpay - Selectron IVR system down](https://stspg.io/5fxgb2y7cvx1) | major | 1h 47m |
| 2026-07-06 | [CivicPay - unable to connect to Cirrus](https://stspg.io/58cfl99yzy4z) | critical | 1h 2m |
| 2026-03-03 | [Notice of Delayed ACH Payments – FedACH® Service Disruption](https://stspg.io/24jk307cw2b8) | minor | 4h 11m |
| 2026-01-15 | [Slow payment processing with CPO](https://stspg.io/3y10h7tr96zr) | minor | 2h 42m |

## Links

- HTML page: /status/accela/civicpay-online-payment-processing
- Service: /status/accela.md