---
title: "Is BigCommerce Support Center down? BigCommerce Support Center status"
url: "https://www.openstatus.dev/status/bigcommerce/support-center"
description: "Live BigCommerce Support Center status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is BigCommerce Support Center down?

**Answer:** No, BigCommerce Support Center is not down. All BigCommerce Support Center systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [BigCommerce](/status/bigcommerce.md) / Client Services
- Official status page: https://status.bigcommerce.com
- About: Phone, chat and knowledge base services for sales and technical support.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Support Center

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-09-16 | [Contact Center System Outage](https://stspg.io/q44ccxkq0rds) | critical | 6h 27m |

## Links

- HTML page: /status/bigcommerce/support-center
- Service: /status/bigcommerce.md