---
title: "Is Element Customer portal down? Element Customer portal status"
url: "https://www.openstatus.dev/status/element/customer-portal"
description: "Live Element Customer portal status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Element Customer portal down?

**Answer:** No, Element Customer portal is not down. All Element Customer portal systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [Element](/status/element.md)
- Official status page: https://status.element.io
- About: The https://customer.element.io dashboard.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Customer portal

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-11-18 | [Issues at CloudFlare causing widespread outages in EMS](https://stspg.io/v1wshwfmpth4) | major | 18h 18m |
| 2025-07-15 | [Homeserver creation and configuration failures in Frankfurt (eu-central-1) region](https://stspg.io/d9zbtphmlx2v) | minor | 19h 48m |
| 2025-03-24 | [EMS customer portal and ESS registry offline](https://stspg.io/gd8lm7ptbc6b) | critical | 52m |
| 2025-01-02 | [EMS cloud portal limited functionality](https://stspg.io/19pwss60wgbw) | minor | 19h 31m |
| 2024-08-20 | [Email delivery issues](https://stspg.io/qrshgxcj0zcc) | minor | 2d 22h |

## Links

- HTML page: /status/element/customer-portal
- Service: /status/element.md