---
title: "Is IDEXX Software Neo Software down? IDEXX Software Neo Software status"
url: "https://www.openstatus.dev/status/ezyvet/neo-software"
description: "Live IDEXX Software Neo Software status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is IDEXX Software Neo Software down?

**Answer:** No, IDEXX Software Neo Software is not down. All IDEXX Software Neo Software systems are operational.

- Status: operational
- Checked: 2026-11-07T02:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [IDEXX Software](/status/ezyvet.md) / Neo
- Official status page: https://status.idexxsoftware.com
- About: The software built and maintained by IDEXX for the United States, Canada, and Australia.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Neo Software

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-09 | [Fiserv outage impacting IDEXX Payments in Neo](https://stspg.io/9p79mzzm9d40) | major | 1h 29m |
| 2026-09-17 | [Neo: Open consultations cannot be closed or marked "ready to pay"](https://stspg.io/cwcbz0b1j2qn) | major | 15m |
| 2026-09-02 | [Neo AI Patient History Summarization Outage](https://stspg.io/hws47p8mmrj6) | major | 28m |
| 2026-07-16 | [Issue starting IDEXX Payments transactions from Neo](https://stspg.io/5wlrsf5hl6zj) | major | 21h 6m |

## Links

- HTML page: /status/ezyvet/neo-software
- Service: /status/ezyvet.md