---
title: "Is Gusto Chat System down? Gusto Chat System status"
url: "https://www.openstatus.dev/status/gusto/chat-system"
description: "Live Gusto Chat System status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Gusto Chat System down?

**Answer:** No, Gusto Chat System is not down. All Gusto Chat System systems are operational.

- Status: operational
- Checked: 2026-11-07T05:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Gusto](/status/gusto.md)
- Official status page: https://status.gusto.com
- About: The system customers use to chat with Gusto representatives within their personal Gusto account.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Chat System

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-11-07 | [Chat channel unavailable](https://stspg.io/jm9rjv6n14bx) | critical | 1h 12m |
| 2024-10-17 | [All customers are unable to use our chat option for support.](https://stspg.io/k5hqp03ywhgy) | critical | 1h 33m |
| 2023-10-19 | [that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize](https://stspg.io/zxdl4x4wvh2y) | critical | 3h 11m |
| 2023-09-18 | [We appreciate your patience as we are experiencing longer than anticipated wait times](https://stspg.io/zs7tjg90hp9c) | minor | 56m |

## Links

- HTML page: /status/gusto/chat-system
- Service: /status/gusto.md