---
title: "Is Help Scout down? Help Scout status"
url: "https://www.openstatus.dev/status/helpscout"
description: "Live Help Scout status, what is affected right now, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout down?

**Answer:** No, Help Scout is not down. All Help Scout systems are operational.

- Status: operational
- Checked: 2026-11-07T00:06:41Z
- User reports in the last 15 minutes: 0
- Official status page: https://status.helpscout.com
- Website: https://helpscout.com

## Last 45 days

2 of 2 tracked days without issues.

## Recent incidents

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-09-22 | [Mailbox counts, folders, reports, search results](https://stspg.io/zm6298dk543z) | minor | 36m |
| 2026-08-31 | [Mailbox counts](https://stspg.io/cdj56y0n6m07) | minor | 3h 57m |
| 2026-08-18 | [App Access Issues](https://stspg.io/0gylygjfjrk1) | minor | 3h 12m |
| 2026-08-14 | [Beacon Issues](https://stspg.io/5d6l06rgw1r5) | minor | 1h 18m |
| 2026-08-13 | [SLA issues](https://stspg.io/zq83kkvjrk62) | minor | 1h 42m |

## Components (13)

All components operational.

Each component has its own page: /status/helpscout/{component}.md, for example /status/helpscout/ai-drafts.md

## Links

- HTML page: /status/helpscout
- Upstream: https://status.helpscout.com
- All services: /status.md