---
title: "Is Help Scout AI Drafts down? Help Scout AI Drafts status"
url: "https://www.openstatus.dev/status/helpscout/ai-drafts"
description: "Live Help Scout AI Drafts status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout AI Drafts down?

**Answer:** No, Help Scout AI Drafts is not down. All Help Scout AI Drafts systems are operational.

- Status: operational
- Checked: 2026-11-07T00:20:14Z
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md) / AI Services
- Official status page: https://status.helpscout.com
- About: This feature drafts replies to conversations using data from previous conversations and Docs articles in your Help Scout account.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting AI Drafts

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-08-18 | [App Access Issues](https://stspg.io/0gylygjfjrk1) | minor | 3h 12m |
| 2026-04-21 | [AI Feature Issue](https://stspg.io/5n4qb39krz4r) | incident | 2h 11m |

## Links

- HTML page: /status/helpscout/ai-drafts
- Service: /status/helpscout.md