---
title: "Is Help Scout Beacon down? Help Scout Beacon status"
url: "https://www.openstatus.dev/status/helpscout/beacon"
description: "Live Help Scout Beacon status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout Beacon down?

**Answer:** No, Help Scout Beacon is not down. All Help Scout Beacon systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md)
- Official status page: https://status.helpscout.com
- About: Underlying APIs that provide Beacon functionality to the web and mobile SDK products

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Beacon

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-08-14 | [Beacon Issues](https://stspg.io/5d6l06rgw1r5) | minor | 1h 18m |
| 2026-03-02 | [Connections Issues](https://stspg.io/9ddc4bdn69vw) | minor | 54m |
| 2025-12-11 | [Connections Issues](https://stspg.io/d0yt7y2p59cg) | major | 1h |
| 2025-09-09 | [Delays in Updating Views](https://stspg.io/s9sr1xktbqny) | minor | 4h 10m |
| 2025-07-29 | [Web App Performance Issues](https://stspg.io/p9t3xpq7dsk9) | major | 1h 18m |

## Links

- HTML page: /status/helpscout/beacon
- Service: /status/helpscout.md