---
title: "Is Help Scout Docs Sites down? Help Scout Docs Sites status"
url: "https://www.openstatus.dev/status/helpscout/docs-sites"
description: "Live Help Scout Docs Sites status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout Docs Sites down?

**Answer:** We don't have live data for Help Scout Docs Sites right now. Check the official Help Scout Docs Sites status page.

- Status: unknown
- Checked: 2026-11-07T02:30:18Z (stale)
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md)
- Official status page: https://status.helpscout.com
- About: Publicly available Docs knowledge base sites

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Docs Sites

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-07-14 | [Docs Errors](https://stspg.io/dpvhpmwnvvl7) | major | 6h 44m |
| 2026-05-06 | [Docs and AI Answers Issues](https://stspg.io/4tr3xp6z8nt7) | minor | 1h 47m |
| 2026-03-20 | [Docs Errors](https://stspg.io/lnj30n27jdww) | incident | 1h 12m |
| 2025-12-20 | [Docs site not loading](https://stspg.io/dhtjxsz8mr0y) | critical | 1h 19m |
| 2025-12-11 | [Connections Issues](https://stspg.io/d0yt7y2p59cg) | major | 1h |

## Links

- HTML page: /status/helpscout/docs-sites
- Service: /status/helpscout.md