---
title: "Is Help Scout Email Processing down? Help Scout Email Processing status"
url: "https://www.openstatus.dev/status/helpscout/email-processing"
description: "Live Help Scout Email Processing status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout Email Processing down?

**Answer:** No, Help Scout Email Processing is not down. All Help Scout Email Processing systems are operational.

- Status: operational
- Checked: 2026-11-07T07:10:14Z
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md)
- Official status page: https://status.helpscout.com
- About: Inbound and outbound email queues are delayed when performance is degraded.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Email Processing

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-05-08 | [Inbound Email Delay and Sluggish Behavior Across Help Scout](https://stspg.io/t4d4xbyvx1vs) | minor | 1h 22m |
| 2026-04-08 | [Inbound Email Issues](https://stspg.io/wd4nxrpxr8qv) | minor | 6h 30m |
| 2026-03-25 | [Outbound Email and Draft Creation Issues](https://stspg.io/d49b41l3nhn1) | incident | 13m |
| 2026-02-26 | [Connections Issues](https://stspg.io/1gdrr393fmbq) | major | 8m |
| 2026-02-19 | [Inboxes Not Currently Loading For Some Users](https://stspg.io/zg6sptzb25x6) | minor | 28m |

## Links

- HTML page: /status/helpscout/email-processing
- Service: /status/helpscout.md