---
title: "Is Help Scout Mailbox counts, folders, reports, search results down? Help Scout Mailbox counts, folders, reports, search results status"
url: "https://www.openstatus.dev/status/helpscout/mailbox-counts-folders-reports-search-results"
description: "Live Help Scout Mailbox counts, folders, reports, search results status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout Mailbox counts, folders, reports, search results down?

**Answer:** We don't have live data for Help Scout Mailbox counts, folders, reports, search results right now. Check the official Help Scout Mailbox counts, folders, reports, search results status page.

- Status: unknown
- Checked: 2026-11-07T08:30:21Z (stale)
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md)
- Official status page: https://status.helpscout.com
- About: When Help Scout's event processing systems overloaded, you'll see these components be delayed.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Mailbox counts, folders, reports, search results

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-09-22 | [Mailbox counts, folders, reports, search results](https://stspg.io/zm6298dk543z) | minor | 36m |
| 2026-08-31 | [Mailbox counts](https://stspg.io/cdj56y0n6m07) | minor | 3h 57m |
| 2026-08-06 | [Report Loading](https://stspg.io/dzvzd29fb64f) | minor | 1h 13m |
| 2026-07-24 | [Delays with Inbox counts, folders, reports and search results](https://stspg.io/q2xsnkcv49jr) | minor | 1h 1m |
| 2026-06-30 | [Delays with report exports](https://stspg.io/47v068qklh2g) | minor | 3h 7m |

## Links

- HTML page: /status/helpscout/mailbox-counts-folders-reports-search-results
- Service: /status/helpscout.md