---
title: "Is Help Scout Web App down? Help Scout Web App status"
url: "https://www.openstatus.dev/status/helpscout/web-app"
description: "Live Help Scout Web App status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Help Scout Web App down?

**Answer:** No, Help Scout Web App is not down. All Help Scout Web App systems are operational.

- Status: operational
- Checked: 2026-11-07T05:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Help Scout](/status/helpscout.md)
- Official status page: https://status.helpscout.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Web App

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-08-13 | [SLA issues](https://stspg.io/zq83kkvjrk62) | minor | 1h 42m |
| 2026-07-09 | [App Access Issues](https://stspg.io/73pmfjtc45kt) | minor | 2h 16m |
| 2026-07-06 | [Automatic Workflows not running](https://stspg.io/5q7wx7s2rrpv) | minor | 3h 56m |
| 2026-06-17 | [Global Search Slowness](https://stspg.io/x7wx91pdhy1t) | minor | 22h 59m |
| 2026-05-08 | [Inbound Email Delay and Sluggish Behavior Across Help Scout](https://stspg.io/t4d4xbyvx1vs) | minor | 1h 22m |

## Links

- HTML page: /status/helpscout/web-app
- Service: /status/helpscout.md