---
title: "Is Helpshift User Presence Detection - RTO down? Helpshift User Presence Detection - RTO status"
url: "https://www.openstatus.dev/status/helpshift/user-presence-detection-rto"
description: "Live Helpshift User Presence Detection - RTO status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Helpshift User Presence Detection - RTO down?

**Answer:** No, Helpshift User Presence Detection - RTO is not down. All Helpshift User Presence Detection - RTO systems are operational.

- Status: operational
- Checked: 2026-11-07T11:00:12Z
- User reports in the last 15 minutes: 0
- Part of: [Helpshift](/status/helpshift.md)
- Official status page: https://status.helpshift.com
- About: User presence detection is agent's availability/unavailability detection by our Helpshift dashboard.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting User Presence Detection - RTO

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-07-11 | [Real time Operations (RTO) experiencing degraded performance](https://stspg.io/6g97bt8z9flr) | minor | 3h 58m |

## Links

- HTML page: /status/helpshift/user-presence-detection-rto
- Service: /status/helpshift.md