---
title: "Is Instructure Support: Phones/Chat down? Instructure Support: Phones/Chat status"
url: "https://www.openstatus.dev/status/instructure/support-phones-chat"
description: "Live Instructure Support: Phones/Chat status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Instructure Support: Phones/Chat down?

**Answer:** No, Instructure Support: Phones/Chat is not down. All Instructure Support: Phones/Chat systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [Instructure](/status/instructure.md) / Support Tools
- Official status page: https://status.instructure.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Support: Phones/Chat

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-09-16 | [Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.](https://stspg.io/9gkkl363zf92) | minor | 6h 37m |
| 2026-09-14 | [Canvas support phone system is experiencing connection issues](https://stspg.io/rpyfp2284w21) | minor | 5h 33m |

## Links

- HTML page: /status/instructure/support-phones-chat
- Service: /status/instructure.md