---
title: "Is Kayako down? Kayako status"
url: "https://www.openstatus.dev/status/kayako"
description: "Live Kayako status, what is affected right now, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Kayako down?

**Answer:** No, Kayako is not down. All Kayako systems are operational.

- Status: operational
- Checked: 2026-11-07T07:10:14Z
- User reports in the last 15 minutes: 0
- Official status page: https://status.kayako.com
- Website: https://kayako.com

## Last 45 days

2 of 2 tracked days without issues.

## Recent incidents

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-28 | [Kayako Help Center and Agent Portal Unavailable](https://stspg.io/p3mrbqg1nkf8) | major | 1m |
| 2026-10-27 | [Kayako Service Disruption – Platform-Wide API and UI Failures](https://stspg.io/3hypcbgqtdgm) | major | 21h 42m |
| 2026-10-14 | [Delayed or failed reply sending on US instances](https://stspg.io/l835sv527f0p) | major | 23h 32m |
| 2026-06-02 | [Elevated response times for ticket creation and reply actions](https://stspg.io/0tdr4bchf9lg) | minor | 7h 46m |
| 2025-10-20 | [AWS Degraded – Multiple Services in US-East-1 Region](https://stspg.io/95sh9vrfr9kf) | critical | 15h 9m |

## Components (4)

All components operational.

Each component has its own page: /status/kayako/{component}.md, for example /status/kayako/help-center.md

## Links

- HTML page: /status/kayako
- Upstream: https://status.kayako.com
- All services: /status.md