---
title: "Is Kayako Agent portal down? Kayako Agent portal status"
url: "https://www.openstatus.dev/status/kayako/agent-portal"
description: "Live Kayako Agent portal status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Kayako Agent portal down?

**Answer:** No, Kayako Agent portal is not down. All Kayako Agent portal systems are operational.

- Status: operational
- Checked: 2026-11-07T08:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Kayako](/status/kayako.md)
- Official status page: https://status.kayako.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Agent portal

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-27 | [Kayako Service Disruption – Platform-Wide API and UI Failures](https://stspg.io/3hypcbgqtdgm) | major | 21h 42m |
| 2026-06-02 | [Elevated response times for ticket creation and reply actions](https://stspg.io/0tdr4bchf9lg) | minor | 7h 46m |
| 2025-10-20 | [AWS Degraded – Multiple Services in US-East-1 Region](https://stspg.io/95sh9vrfr9kf) | critical | 15h 9m |
| 2025-01-22 | [Slow performance and reply-merge issues](https://stspg.io/cvt437pb9c81) | minor | 6h 12m |
| 2024-11-15 | [Triggers page is currently failing to load](https://stspg.io/scpc70dlttt1) | major | 51m |

## Links

- HTML page: /status/kayako/agent-portal
- Service: /status/kayako.md