---
title: "Is Mercari Customer Service down? Mercari Customer Service status"
url: "https://www.openstatus.dev/status/mercari/customer-service"
description: "Live Mercari Customer Service status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Mercari Customer Service down?

**Answer:** No, Mercari Customer Service is not down. All Mercari Customer Service systems are operational.

- Status: operational
- Checked: 2026-11-07T06:50:02Z
- User reports in the last 15 minutes: 0
- Part of: [Mercari](/status/mercari.md)
- Official status page: https://status.mercari.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Customer Service

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-21 | [Possible temporary maintenance on Mercari](https://stspg.io/hn6cfghbphzm) | incident | 1h 4m |
| 2026-10-19 | [Some (0.2%) of iOS App customers can't access Help Center](https://stspg.io/573hvp6sp0rd) | minor | 1d 1h |
| 2026-09-20 | [Some support requests temporarily unavailable](https://stspg.io/cz4ywr8r41m9) | major | 8d 22h |
| 2026-08-14 | [Delays in Customer Support Response Due to High Volume](https://stspg.io/z99fv6z0zfm0) | minor | 2d 23h |
| 2026-08-14 | [Delays in Customer Support Response Due to High Volume](https://stspg.io/yl70c1qyzntq) | incident | 2h 20m |

## Links

- HTML page: /status/mercari/customer-service
- Service: /status/mercari.md