---
title: "Is My Contact Center Automatic Call Distribution (ACD) down? My Contact Center Automatic Call Distribution (ACD) status"
url: "https://www.openstatus.dev/status/mycontactcenter/automatic-call-distribution-acd"
description: "Live My Contact Center Automatic Call Distribution (ACD) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is My Contact Center Automatic Call Distribution (ACD) down?

**Answer:** No, My Contact Center Automatic Call Distribution (ACD) is not down. All My Contact Center Automatic Call Distribution (ACD) systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [My Contact Center](/status/mycontactcenter.md) / High Availability Services
- Official status page: https://status.mycontactcenter.net
- About: The ability to distribute calls to available agents is experiencing a partial outage. Currently investigating a possible non Telax related cause.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Automatic Call Distribution (ACD)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-02-20 | [Contact Center and voice services down for multiple datacenters](https://stspg.io/vt2xdxdjg4nz) | critical | 14m |
| 2025-06-03 | [\*\*POP8 DC ONLY\*\* Intermittent Contact Center Connectivity Issues](https://stspg.io/2dxxb26t1nj6) | incident | 4m |
| 2025-02-22 | [Toronto Contact Center services outage](https://stspg.io/tghv53dtdnbb) | critical | 31m |
| 2023-06-05 | [Calls not terminating to agents, delayed call delivery. Impacting VA datacenter](https://stspg.io/nfmdp6l027vj) | major | 1h 19m |
| 2023-01-03 | [Intermittent call termination to agent issues in Contact Center](https://stspg.io/86h11g2432zr) | major | 45m |

## Links

- HTML page: /status/mycontactcenter/automatic-call-distribution-acd
- Service: /status/mycontactcenter.md