---
title: "Is My Contact Center Call Recordings down? My Contact Center Call Recordings status"
url: "https://www.openstatus.dev/status/mycontactcenter/call-recordings"
description: "Live My Contact Center Call Recordings status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is My Contact Center Call Recordings down?

**Answer:** No, My Contact Center Call Recordings is not down. All My Contact Center Call Recordings systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [My Contact Center](/status/mycontactcenter.md) / Normal Availability Services
- Official status page: https://status.mycontactcenter.net
- About: Call recordings access.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Call Recordings

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-02-22 | [Toronto Contact Center services outage](https://stspg.io/tghv53dtdnbb) | critical | 31m |
| 2022-10-12 | [CCA agent software and portal connectivity issues - Virginia Datacentre](https://stspg.io/9mcx7wg2pjyc) | major | 1h 41m |
| 2021-11-04 | [Test for status page](https://stspg.io/m60m51b9qpkt) | incident | 4m |
| 2021-05-10 | [Voice and Video Recordings maybe delayed from retrieval from the Portal - USA datacenter](https://stspg.io/wfr08cc461wv) | minor | 1h 18m |
| 2020-08-14 | [System issues preventing login and call completions](http://stspg.io/z739fszg8dqy) | incident | 2m |

## Links

- HTML page: /status/mycontactcenter/call-recordings
- Service: /status/mycontactcenter.md