---
title: "Is Genesys Cloud down? Genesys Cloud status"
url: "https://www.openstatus.dev/status/mypurecloud"
description: "Live Genesys Cloud status, what is affected right now, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud down?

**Answer:** Yes, Genesys Cloud is experiencing a partial outage right now.

- Status: partial outage
- Checked: 2026-11-07T05:00:02Z
- User reports in the last 15 minutes: 0
- Genesys Cloud says: Partial System Outage
- Official status page: https://status.mypurecloud.com
- Website: https://mypurecloud.com

## Affected right now

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-07-16 | [Elevated Error Rates - EMEA (UAE)](https://stspg.io/hwpqn7p5rhnz) | critical | ongoing |

| Component | Status |
| --- | --- |
| [Platform / EMEA (UAE)](/status/mypurecloud/emea-uae-15.md) | major outage |

## Last 45 days

0 of 2 tracked days without issues.

| Day | Worst status |
| --- | --- |
| 2026-11-07 | partial outage |
| 2026-11-06 | partial outage |

## Recent incidents

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-12 | [Elevated Error Rates - APAC (Sydney)](https://stspg.io/bkzvhk0m0gr1) | minor | 21m |
| 2026-10-09 | [Elevated Error Rates - Americas (US-East)](https://stspg.io/szmv6tkpkv17) | incident | 1m |
| 2026-09-17 | [Elevated Error Rates - Americas (US-East)](https://stspg.io/219vrkb2b0wr) | minor | 3h 41m |
| 2026-09-17 | [Elevated Error Rates - APAC (Sydney)](https://stspg.io/w0mrgx8d12qn) | incident | 1m |
| 2026-07-29 | [Analytics Delays - Americas (US-West)](https://stspg.io/cm0mjj7skz06) | minor | 56m |

## Components (433)

1 with issues (listed above), 432 operational.

Each component has its own page: /status/mypurecloud/{component}.md, for example /status/mypurecloud/americas-sao-paulo.md

## Links

- HTML page: /status/mypurecloud
- Upstream: https://status.mypurecloud.com
- All services: /status.md