---
title: "Is Genesys Cloud Americas (Sao Paulo) down? Genesys Cloud Americas (Sao Paulo) status"
url: "https://www.openstatus.dev/status/mypurecloud/americas-sao-paulo-9"
description: "Live Genesys Cloud Americas (Sao Paulo) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud Americas (Sao Paulo) down?

**Answer:** No, Genesys Cloud Americas (Sao Paulo) is not down. All Genesys Cloud Americas (Sao Paulo) systems are operational.

- Status: operational
- Checked: 2026-11-07T00:11:31Z
- User reports in the last 15 minutes: 0
- Part of: [Genesys Cloud](/status/mypurecloud.md) / Third-Party Digital Channels
- Official status page: https://status.mypurecloud.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Americas (Sao Paulo)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-10-15 | [X (Twitter) Social Listening Services Impaired](https://stspg.io/2wdzq9lmdcpd) | minor | 10h 50m |
| 2025-06-18 | [WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)](https://stspg.io/q5hcwdwhj0bw) | minor | 36m |

## Links

- HTML page: /status/mypurecloud/americas-sao-paulo-9
- Service: /status/mypurecloud.md