---
title: "Is Genesys Cloud Americas (Sao Paulo) down? Genesys Cloud Americas (Sao Paulo) status"
url: "https://www.openstatus.dev/status/mypurecloud/americas-sao-paulo"
description: "Live Genesys Cloud Americas (Sao Paulo) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud Americas (Sao Paulo) down?

**Answer:** No, Genesys Cloud Americas (Sao Paulo) is not down. All Genesys Cloud Americas (Sao Paulo) systems are operational.

- Status: operational
- Checked: 2026-11-07T02:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Genesys Cloud](/status/mypurecloud.md) / Platform
- Official status page: https://status.mypurecloud.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Americas (Sao Paulo)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-03-27 | [Genesys Cloud - Analytics Delays](https://stspg.io/br1bzpy2wj14) | minor | 27m |
| 2026-01-29 | [Analytics Data Availability - Mumbai and Sao Paulo](https://stspg.io/pvnvyj0ldpkn) | minor | 4h 15m |
| 2026-01-29 | [Elevated Error Rates - Analytics](https://stspg.io/njhzc29344s1) | incident | 1m |
| 2025-10-23 | [Elevated Error Rates in Access](https://stspg.io/6kg2b534tn2f) | minor | 20m |
| 2025-10-16 | [Analytics & Reporting Delays Americas (Sao Paulo)](https://stspg.io/86cx1j2y29lq) | major | 27m |

## Links

- HTML page: /status/mypurecloud/americas-sao-paulo
- Service: /status/mypurecloud.md