---
title: "Is Genesys Cloud Americas (US East) down? Genesys Cloud Americas (US East) status"
url: "https://www.openstatus.dev/status/mypurecloud/americas-us-east-11"
description: "Live Genesys Cloud Americas (US East) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud Americas (US East) down?

**Answer:** No, Genesys Cloud Americas (US East) is not down. All Genesys Cloud Americas (US East) systems are operational.

- Status: operational
- Checked: 2026-11-07T08:30:21Z
- User reports in the last 15 minutes: 0
- Part of: [Genesys Cloud](/status/mypurecloud.md) / ACD Routing
- Official status page: https://status.mypurecloud.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Americas (US East)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-01-23 | [Agent Status Errors: Americas (US East)](https://stspg.io/wl3bds185pgb) | major | 19m |

## Links

- HTML page: /status/mypurecloud/americas-us-east-11
- Service: /status/mypurecloud.md