---
title: "Is Genesys Cloud Americas (US East) down? Genesys Cloud Americas (US East) status"
url: "https://www.openstatus.dev/status/mypurecloud/americas-us-east-9"
description: "Live Genesys Cloud Americas (US East) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud Americas (US East) down?

**Answer:** No, Genesys Cloud Americas (US East) is not down. All Genesys Cloud Americas (US East) systems are operational.

- Status: operational
- Checked: 2026-11-07T08:30:21Z
- User reports in the last 15 minutes: 0
- Part of: [Genesys Cloud](/status/mypurecloud.md) / Platform
- Official status page: https://status.mypurecloud.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Americas (US East)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-09 | [Elevated Error Rates - Americas (US-East)](https://stspg.io/szmv6tkpkv17) | incident | 1m |
| 2026-09-17 | [Elevated Error Rates - Americas (US-East)](https://stspg.io/219vrkb2b0wr) | minor | 3h 41m |
| 2026-05-08 | [Interaction Routing Issues - Americas (US-East)](https://stspg.io/chn8fwm34jwt) | minor | 2h 39m |
| 2026-05-08 | [Elevated Error Rates - Americas (US-East)](https://stspg.io/5xnlmm9cz1yc) | critical | 2h 49m |
| 2026-04-22 | [Analytics Delays - Americas (US-East)](https://stspg.io/tby1mztsq1dw) | minor | 1h 47m |

## Links

- HTML page: /status/mypurecloud/americas-us-east-9
- Service: /status/mypurecloud.md