---
title: "Is Genesys Cloud EMEA (Frankfurt) down? Genesys Cloud EMEA (Frankfurt) status"
url: "https://www.openstatus.dev/status/mypurecloud/emea-frankfurt-5"
description: "Live Genesys Cloud EMEA (Frankfurt) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Genesys Cloud EMEA (Frankfurt) down?

**Answer:** No, Genesys Cloud EMEA (Frankfurt) is not down. All Genesys Cloud EMEA (Frankfurt) systems are operational.

- Status: operational
- Checked: 2026-11-07T07:20:02Z
- User reports in the last 15 minutes: 0
- Part of: [Genesys Cloud](/status/mypurecloud.md) / Platform
- Official status page: https://status.mypurecloud.com

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting EMEA (Frankfurt)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-12-16 | [Elevated Error Rates EMEA (Frankfurt, Ireland, London)](https://stspg.io/x2q68bn2t87f) | minor | 29m |
| 2025-11-12 | [Analytics and Reporting Delays: EMEA (Frankfurt)](https://stspg.io/zdbnbnjd4jp1) | minor | 2h 28m |
| 2025-07-23 | [Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)](https://stspg.io/yd1g7bnwl2yd) | minor | 37m |
| 2025-07-07 | [Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt)](https://stspg.io/yylq3gq2779n) | major | 32m |
| 2025-07-07 | [Elevated error rate interactions are not routed to agents: EMEA (Frankfurt)](https://stspg.io/rrsmn0lyjzd6) | critical | 1h 21m |

## Links

- HTML page: /status/mypurecloud/emea-frankfurt-5
- Service: /status/mypurecloud.md