---
title: "Is Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) down? Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) status"
url: "https://www.openstatus.dev/status/neo4j/aura-customer-metrics-customer-metrics-api-neo4j-io"
description: "Live Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) down?

**Answer:** No, Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) is not down. All Neo4j Aura Aura Customer Metrics (customer-metrics-api.neo4j.io) systems are operational.

- Status: operational
- Checked: 2026-11-07T05:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [Neo4j Aura](/status/neo4j.md) / Neo4j User Tools
- Official status page: https://status.neo4j.io

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Aura Customer Metrics (customer-metrics-api.neo4j.io)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-10-13 | [Issue for some customers with instance metrics (endpoint and in Console)](https://stspg.io/kp8rymn6lv1g) | minor | 2h 53m |
| 2026-10-08 | [Issue for some customers with instance metrics (endpoint and in Console).](https://stspg.io/8xk5xf6knv4p) | minor | 4h 13m |
| 2026-08-20 | [Aura metrics issue.](https://stspg.io/n4gtks67r6gp) | minor | 3h 21m |
| 2025-08-22 | [CMI & Instance Operations Unavailable](https://stspg.io/c7v46ysln3zn) | major | 2h 30m |

## Links

- HTML page: /status/neo4j/aura-customer-metrics-customer-metrics-api-neo4j-io
- Service: /status/neo4j.md