---
title: "Is Neo4j Aura Customer Support Portal (support.neo4j.com) down? Neo4j Aura Customer Support Portal (support.neo4j.com) status"
url: "https://www.openstatus.dev/status/neo4j/customer-support-portal-support-neo4j-com"
description: "Live Neo4j Aura Customer Support Portal (support.neo4j.com) status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Neo4j Aura Customer Support Portal (support.neo4j.com) down?

**Answer:** No, Neo4j Aura Customer Support Portal (support.neo4j.com) is not down. All Neo4j Aura Customer Support Portal (support.neo4j.com) systems are operational.

- Status: operational
- Checked: 2026-11-07T00:11:31Z
- User reports in the last 15 minutes: 0
- Part of: [Neo4j Aura](/status/neo4j.md)
- Official status page: https://status.neo4j.io
- About: The Support Portal allows customers to receive assistance from Customer Support Engineers.

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Customer Support Portal (support.neo4j.com)

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-09-16 | [Customer support portal issues](https://stspg.io/7n7b4bm9wbjm) | major | 5h 40m |
| 2025-04-03 | [Intermittent Certificate issues with Support Portal](https://stspg.io/kzhgk7v3jcy8) | minor | 13h 32m |
| 2025-03-18 | [Neo4j Support Portal is experiencing a service disruption](https://stspg.io/twqqtjjrqglr) | major | 6h 53m |

## Links

- HTML page: /status/neo4j/customer-support-portal-support-neo4j-com
- Service: /status/neo4j.md