---
title: "Is NewStore Returns & Exchanges down? NewStore Returns & Exchanges status"
url: "https://www.openstatus.dev/status/newstore/returns-exchanges"
description: "Live NewStore Returns & Exchanges status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is NewStore Returns & Exchanges down?

**Answer:** No, NewStore Returns & Exchanges is not down. All NewStore Returns & Exchanges systems are operational.

- Status: operational
- Checked: 2026-11-07T05:00:02Z
- User reports in the last 15 minutes: 0
- Part of: [NewStore](/status/newstore.md) / Business Areas
- Official status page: https://status.newstore.net

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Returns & Exchanges

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-03-24 | [Service degradation for API gateway leading to 404](https://stspg.io/spmsfx0r59fn) | critical | 2h 34m |
| 2026-03-04 | [Platform Outage Causing Errors Across Multiple Services](https://stspg.io/758hbn2phl4j) | critical | 2h 39m |
| 2025-08-21 | [Adyen Payment Degraded Performance in US](https://stspg.io/s9w9nsclx1m9) | minor | 8m |
| 2025-07-09 | [Service degradation for returns/exchanges in the Associate App](https://stspg.io/yys3m51v5kj8) | minor | 18h 18m |
| 2025-05-05 | [Delays in Payment Service on May 3rd, 2025](https://stspg.io/c64qzv07phwl) | incident | 1d 3h |

## Links

- HTML page: /status/newstore/returns-exchanges
- Service: /status/newstore.md