---
title: "Is Utilita PayPoint - IVR Top-up Phone Line down? Utilita PayPoint - IVR Top-up Phone Line status"
url: "https://www.openstatus.dev/status/utilita/paypoint-ivr-top-up-phone-line"
description: "Live Utilita PayPoint - IVR Top-up Phone Line status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Utilita PayPoint - IVR Top-up Phone Line down?

**Answer:** No, Utilita PayPoint - IVR Top-up Phone Line is not down. All Utilita PayPoint - IVR Top-up Phone Line systems are operational.

- Status: operational
- Checked: 2026-11-07T06:40:22Z
- User reports in the last 15 minutes: 0
- Part of: [Utilita](/status/utilita.md) / Payments
- Official status page: https://status.utilita.co.uk

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting PayPoint - IVR Top-up Phone Line

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2026-04-08 | [We’re sorry - there’s a problem with guest and IVR phone payments](https://stspg.io/lxdzft3z9y6v) | major | 2h 41m |
| 2026-03-19 | [We’re sorry - there’s a problem with My Utilita payments](https://stspg.io/3z5c0clnrksd) | critical | 1h 9m |
| 2025-11-06 | [We’re sorry - there’s a problem with My Utilita payments](https://stspg.io/hx3kfdjrh0nb) | major | 2h 19m |
| 2025-10-24 | [We’re sorry - there’s a problem with My Utilita payments](https://stspg.io/djql0w64sktj) | critical | 2h 37m |
| 2025-08-31 | [We’re sorry - there’s a problem with guest and IVR phone payments](https://stspg.io/1sfrx1nlxzrz) | critical | 1h 7m |

## Links

- HTML page: /status/utilita/paypoint-ivr-top-up-phone-line
- Service: /status/utilita.md