---
title: "Is Westpac New Zealand Contact Centre down? Westpac New Zealand Contact Centre status"
url: "https://www.openstatus.dev/status/westpac/contact-centre"
description: "Live Westpac New Zealand Contact Centre status, uptime over the last 45 days and recent incidents, tracked by openstatus."
---

# Is Westpac New Zealand Contact Centre down?

**Answer:** No, Westpac New Zealand Contact Centre is not down. All Westpac New Zealand Contact Centre systems are operational.

- Status: operational
- Checked: 2026-11-07T02:10:02Z
- User reports in the last 15 minutes: 0
- Part of: [Westpac New Zealand](/status/westpac.md)
- Official status page: https://status.westpac.co.nz
- About: Westpac Customer Contact Centre

## Last 45 days

2 of 2 tracked days without issues.

## Incidents affecting Contact Centre

| Started | Incident | Impact | Duration |
| --- | --- | --- | --- |
| 2025-03-18 | [Online banking issues](https://stspg.io/h9stw99qzfs3) | minor | 3h 32m |
| 2024-11-05 | [Calls to Westpac contact centre unavailable](https://stspg.io/kj6dkk0byc7d) | minor | 17m |
| 2024-08-06 | [Technical issue affecting ATMs and branches](https://stspg.io/71zrj9b4gddx) | minor | 23m |
| 2024-07-31 | [Contact Centre delays](https://stspg.io/7zq0n91vp72y) | minor | 4h 3m |
| 2023-05-29 | [Contact Centre connectivity](https://stspg.io/klt7wcjh2kdb) | critical | 5h 38m |

## Links

- HTML page: /status/westpac/contact-centre
- Service: /status/westpac.md