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Create your status pageNo, SendGrid Conversation Intelligence is not down. It is operational. Below you'll find the live Conversation Intelligence status, uptime over the last 45 days, and recent incidents affecting Conversation Intelligence.
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Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory
minorStarted Oct 6, 2026, 8:16 PM · Resolved Oct 6, 2026, 9:11 PM
Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available
minorStarted Sep 24, 2026, 2:37 PM · Resolved Sep 24, 2026, 7:35 PM