Loading Shopify Support status…
Looking for a status page?
Every service needs a status page. Run yours with OpenStatus — see what a hosted status page includes.
Create your status page
openstatusPricingDashboardopenstatusPricingDashboardLoading Shopify Support status…
Looking for a status page?
Every service needs a status page. Run yours with OpenStatus — see what a hosted status page includes.
Create your status pageNo, Shopify Support is not down. It is operational. Below you'll find the live Support status, uptime over the last 45 days, and recent incidents affecting Support.
Seeing problems with Shopify Support?
Report it so other users know. We'll flag it when enough people do.
Chat support on Shopify Help Center is temporarily unavailable
criticalStarted Aug 27, 2026, 6:31 PM · Resolved Aug 27, 2026, 6:51 PM
Live support unavailable for merchants
criticalStarted Aug 19, 2026, 11:21 PM · Resolved Aug 20, 2026, 1:08 AM
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
majorStarted Jun 3, 2026, 1:27 PM · Resolved Jun 4, 2026, 4:45 AM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
criticalStarted Mar 13, 2023, 3:24 PM · Resolved Mar 13, 2023, 4:05 PM
Some merchants are encountering errors within their admin
majorStarted Oct 25, 2022, 3:50 PM · Resolved Oct 25, 2022, 6:31 PM