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Create your status pageNo, Shopify Support is not down. It is operational. Below you'll find the live Support status, uptime over the last 45 days, and recent incidents affecting Support.
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
majorStarted Jun 3, 2026, 1:27 PM · Resolved Jun 4, 2026, 4:45 AM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
criticalStarted Mar 13, 2023, 3:24 PM · Resolved Mar 13, 2023, 4:05 PM
Some merchants are encountering errors within their admin
majorStarted Oct 25, 2022, 3:50 PM · Resolved Oct 25, 2022, 6:31 PM
We are investigating an issue preventing web traffic to our servers
majorStarted Jun 21, 2022, 6:59 AM · Resolved Jun 21, 2022, 8:11 AM
Checkout completion delayed for some stores
majorStarted Jan 25, 2020, 8:05 PM · Resolved Jan 25, 2020, 8:16 PM