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Contact

How to reach openstatus — support email, Discord, GitHub, a call with the founders, security disclosures, and our postal address.

Openstatus is built by a two-person team, so whoever answers you also wrote the code. There is no ticket queue and no support tier — pick whichever channel fits the question.

Support

  • Email — ping@openstatus.dev. Best for account, billing, and plan questions. We answer within one business day.
  • Discord — join the community for setup questions, monitor configuration, and quick answers from other users.
  • GitHub — openstatushq/openstatus for bug reports and feature requests. Openstatus is open source, so the issue you file is the issue we work from.
  • Call — book 30 minutes with the founders for onboarding, migrations from another status page, or an architecture review before you roll out monitoring.

Sales and enterprise

For volume pricing, invoicing, procurement paperwork, security questionnaires, or a self-hosted deployment, email ping@openstatus.dev with the company name and what you need. Vendor forms, SOC 2 evidence requests, and DPAs go to the same address. See pricing for the published plans and subprocessors for the vendors we rely on.

Security

Report vulnerabilities to ping@openstatus.dev rather than in a public issue — that is the contact published in /.well-known/security.txt (RFC 9116). The disclosure policy lives on GitHub and the rest of our posture is on the security page.

Press and partnerships

Email ping@openstatus.dev for logos, screenshots, quotes, or open-source partnership requests. Our story is on the about page.

Postal address

OpenStatus SAS
122 Rue Amelot
75011 Paris
France

For agents

Machine-readable contact details are published as Organization JSON-LD on every page of this site, in /.well-known/security.txt, and in the API catalog. The support email ping@openstatus.dev is the correct destination for anything that needs a human.