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No, Northwestern Information Technology Service Management Platform (Service Delivery and Support) is not down. All Northwestern Information Technology Service Management Platform (Service Delivery and Support) systems are operational.
Northwestern’s IT Service Management platform includes Northwestern’s primary ticketing, service request, and knowledge base system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
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